God made man in His own image. When building a team, it's natural for the team leader to look for like-minded people. But if everyone in a team thinks the same way, then everyone could be getting it wrong! Also, how do you motivate a team with different personal objectives? Read more
here...
Customer Experience
Every touch-point between the company and the customer is an opportunity to impress or distress. What is a Moment of Truth? Why is keeping a current customer more important that gaining a new one? How can I tell if a customer is having a good experience? Read more
here...